NextLife India connects genuine suppliers with serious resellers, and puts an AI confirmation agent between every order and every dispatch. No fake suppliers. No fake COD orders. No agencies selling you dreams.
Suppliers list once. Sellers sell anywhere. The platform confirms every order before it moves. Everyone gets paid on delivery, through RBI-licensed payment partners.
Onboard online with GSTIN and PAN. We verify you manually, once. Then upload your full catalogue with a simple category-wise Excel sheet.
Browse the verified catalogue, push products to your Shopify or WooCommerce store with your own margin, or use a hosted checkout link for Instagram and WhatsApp selling.
The moment an order lands, our agent confirms it on WhatsApp, with the option to pay an advance or go fully prepaid at a better price. No response? An automated call follows.
The same product costs less the more a customer pays upfront, because upfront payment is what makes an order real. Genuine buyers save money. Fake orders never ship.
Pay a small advance and save instantly, with the balance safe at the door. Go fully prepaid for the best price. Build a delivery record and unlock verified-buyer pricing across every store on the network.
Every rupee of discount buys a reduction in RTO risk. Advance-paid orders behave like prepaid orders. Refused doorstep deliveries forfeit the advance, which covers your return shipping instead of your margin.
Need help building your store or running ads? Hire only from our vetted expert panel: fixed packages, published pricing, payment held with our RBI-licensed payment partner until the work is delivered and checked.
Vetted Shopify & storefront developers with verified portfolios and quality-checked delivery. Fixed packages from ₹4,999, so you always know the price before you talk to anyone.
Vetted marketing agencies for Meta and Google ads, creatives, and scaling, ranked by the real, verified results of orders that ran through our own pipeline. Not screenshots.
Freelance tasks, fixed prices. Beyond full projects, hire vetted freelancers for the small jobs that grow sales: product photography, listing copywriting, ad creatives & UGC videos, Hindi and regional-language translation, packaging design, and customer-support assistants. Every task has a published price, protected payment, and a delivery checklist. No haggling, no ghosting.
Are you a genuine Shopify developer, performance marketing agency, or e-commerce freelancer? Apply to join the expert panel. Vetting includes portfolio review, KYC, and a quality-audited first project.
No subscription. No listing fee. No charge on a fake order, a cancellation, or a parcel that comes back. Most platforms get paid whether you succeed or not. Ours is a flat 5%, taken from the settlement, only once the customer has the product in hand. If you don't get paid, neither do we.
No subscription. No listing fee. No per-order charge on fakes, cancellations, or orders that were never confirmed. If it doesn't deliver, you don't pay us.
Listing is free, forever. Commission applies to delivered orders only, deducted automatically at settlement, with no invoices to chase, no monthly bill.
A customer pays ₹950. The supplier's price is ₹520. Shipping is ₹80.
| Who | Gets |
|---|---|
| Supplier | ₹494.00 (their ₹520 less 5%) |
| Shipping | ₹80.00 (as quoted at listing) |
| NextLife | ₹73.50 (5% from each side) |
| Seller | ₹302.50 (the balance, released on delivery) |
Commission rates are agreed before you list and are recorded against every order at the moment it is created. A later rate change never alters an order already placed. Founding members lock their rate for twelve months: first 500 sellers, first 50 suppliers.
We are onboarding our first verified suppliers and founding sellers now. Early members get priority placement and founding rates.
In these Terms, unless the context requires otherwise:
2.1 By registering on, accessing, or using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
2.2 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
2.3 Suppliers and Sellers registering as businesses confirm that the individual accepting these Terms is authorised to bind that business.
2.4 Suppliers must hold a valid GSTIN and PAN. Sellers must provide a valid PAN, bank account, and, where their turnover or category requires it under GST law, a valid GSTIN before Settlement can be released to them.
3.1 NextLife India operates as a marketplace e-commerce entity: an intermediary technology platform that connects Suppliers, Sellers, Customers, logistics partners, and payment partners. Except where expressly stated, NextLife India does not manufacture, own, stock, or sell Products itself.
3.2 The contract of sale for any Product is between the Seller (as the merchant of record to the Customer) and the Customer, fulfilled by the Supplier. NextLife India facilitates listing, order confirmation, payment processing through licensed partners, and logistics coordination.
3.3 Supplier verification (Clause 4.1) is a screening measure carried out in good faith. It does not constitute a guarantee, warranty, or endorsement of any Supplier or Product.
Onboarding is completed online. Suppliers must submit: legal entity details, GSTIN, PAN, bank account details, pickup address(es), and any licences applicable to their product categories (e.g., FSSAI for food, BIS where mandated). The Platform verifies these details manually and may request product samples. The Platform may approve, reject, or revoke Supplier status at its discretion, and may re-verify at any time.
Where a Supplier fails to dispatch a Confirmed Order, ships a wrong, damaged, or materially misdescribed item, the Platform may: refund the Customer (including any Advance) from the Supplier's pending Settlement, reverse the related Settlement, apply a service-level penalty as published in the Fee Schedule, and adjust the Supplier's performance rating.
5.1 Sellers may market Products through their own websites, storefronts, social media, or Platform-hosted checkout links, and set their own selling price above the Supplier purchase price.
5.2 Sellers are responsible for the accuracy and legality of their own marketing, including advertisements. Sellers must not make claims about a Product beyond the Supplier's listing, must not use false scarcity, fake reviews, or misleading pricing, and must comply with applicable advertising and consumer protection law, including the Consumer Protection Act 2019 and the Guidelines for Prevention of Misleading Advertisements.
5.3 Sellers must display, or link to, customer-facing policies consistent with these Terms (delivery timelines, the pricing tiers in Clause 7, and the return policy in Clause 10) wherever they sell Products.
5.4 Sellers connect their stores to the Platform via supported integrations. The Seller authorises the Platform to receive order data automatically from those stores for processing.
5.5 Sellers are responsible for their own tax registrations, filings, and compliance, including GST where applicable. The Platform will collect and deposit TCS under Section 52 of the CGST Act where it is required to do so as an e-commerce operator, and will report as required by law.
6.1 Every Order passes through the Platform's automated confirmation process before dispatch. This may include: an automated WhatsApp message with confirm/cancel/edit options, a request to verify or correct the delivery address, an offer to pay an Advance or convert to full prepaid (Clause 7), an automated voice (IVR) call if no response is received, and screening under Clause 11.
6.2 An Order becomes a Confirmed Order only when: (a) the Customer confirms through any offered channel, or (b) payment (full or Advance) is received, whichever the Platform's rules for that Order require.
6.3 Orders that are not confirmed within the confirmation window (default: 24 hours) may be automatically cancelled. Any amount already paid on a cancelled unconfirmed Order is refunded in full to the original payment method.
6.4 By placing an Order, the Customer consents to being contacted by the Platform and its partners via WhatsApp, SMS, and voice call for order confirmation, delivery coordination, and service messages relating to that Order.
6.5 The confirmation process is a fraud-prevention and service measure. It does not transfer to the Platform the Seller's responsibilities as merchant of record.
7.1 Products may be offered to Customers at up to three prices for the same item, determined by payment mode:
| Tier | Payment mode | Price treatment |
|---|---|---|
| Cash on delivery | Full amount at delivery, plus any COD handling fee shown at checkout | Standard price |
| Advance + COD | A small Advance paid online now; balance in cash at delivery | Discounted price; COD fee waived |
| Full prepaid | Entire amount paid online at or after checkout | Best price; eligible for partner cashbacks |
7.2 All applicable prices, fees, Advance amounts, and discounts are displayed to the Customer before they choose a payment mode. The Advance amount may vary by product, order value, and the risk assessment under Clause 11.
7.3 Advance treatment. The Advance is part-payment of the purchase price, held under the nodal arrangement in Clause 8 until the Order is delivered, refunded, or forfeited under Clause 10.
7.4 Discounts and cashbacks may be funded by the Platform, the Seller, or payment partners, may be modified or withdrawn prospectively at any time, and have no cash value independent of a genuine Order.
8.1 Online payments are processed exclusively through RBI-licensed payment aggregators engaged by the Platform. The Platform does not itself hold Customer funds; amounts are held in nodal accounts maintained by those licensed partners pending Settlement.
8.2 COD amounts are collected by logistics partners and remitted into the same Settlement flow.
8.3 Settlement waterfall. On confirmation of delivery by the logistics partner, funds for that Order are split automatically: (a) the Supplier price, less the Supplier commission under Clause 14.1, to the Supplier; (b) shipping and collection charges as quoted under Clause 14.5; (c) commission to the Platform; (d) the balance margin to the Seller. Each component is recorded as a separate ledger entry against the Order.
8.4 Settlement timelines. Prepaid and Advance amounts settle within [T+2–4] working days of delivery confirmation. COD amounts settle within [T+7–10] working days of delivery, subject to courier remittance. Exact current timelines appear in the dashboard Fee Schedule.
8.5 The Platform may withhold or reverse Settlement for an Order that is subject to an open dispute, suspected fraud, chargeback, regulatory direction, or breach of these Terms, until the matter is resolved.
8.6 Each party is responsible for its own taxes. Invoicing between Supplier, Seller, and Platform follows the GST documentation flow published in the Platform's compliance guide.
9.1 Shipping is performed by third-party logistics partners integrated with the Platform. Estimated delivery timelines are shown at checkout and are estimates, not guarantees.
9.2 Tracking updates are shared with the Customer via WhatsApp/SMS. Delivery status recorded by the logistics partner's systems is the primary record for Settlement and RTO decisions, subject to Clause 10.6 disputes.
9.3 If delivery fails (Customer unavailable, address issue), the Platform's automated NDR (non-delivery report) process will contact the Customer to reattempt or correct the address before the shipment is returned.
The Customer is entitled to a full refund of all amounts paid (including any Advance and shipping charges paid by the Customer) where: the item is not dispatched within the promised window; the item delivered is wrong, materially different from the listing, damaged, or defective on arrival; or the Order is cancelled by the Platform, Seller, or Supplier. Such refunds are initiated within [48 hours] of verification and credited per banking timelines.
A Customer may cancel any Order before dispatch through the confirmation thread or support channel. All amounts paid, including the Advance, are refunded in full.
Where a Customer has paid an Advance, later confirmed the Order, and then refuses to accept delivery at the doorstep without a valid reason (valid reasons include visible parcel damage or tampering, or delivery of an evidently wrong item), the Advance is forfeited and applied against return shipping and handling costs. This consequence is disclosed to the Customer at the time of paying the Advance and again in the confirmation message.
Return/replacement eligibility after delivery varies by category and is stated on each product page (e.g., 7-day replacement for defects; no return on innerwear, perishables, and hygiene-sealed items once opened, except for defects). Where a return is accepted for Seller/Supplier fault, reverse pickup is arranged at no cost to the Customer.
Refunds are made to the original payment method. COD refunds are made by bank transfer/UPI to details provided by the Customer.
If a Customer disputes a "delivered" status or a forfeiture decision, they may raise a dispute within [7 days] through support or the grievance channel (Clause 19). The Platform will review courier evidence (POD, OTP, geo-scan) and confirmation records and communicate a decision within [7 working days].
11.1 To prevent fraud and reduce failed deliveries, the Platform maintains automated risk assessments based on order and delivery history associated with identifiers such as phone number, address, pincode, device, and payment behaviour, across the network.
11.2 Based on this assessment, the Platform may for any given Order: require prepaid or a higher Advance, disable COD, limit order value or quantity, hold the Order for additional verification, or decline the Order. These measures are applied to orders and identifiers, not to any individual's protected characteristics.
11.3 Customers with a consistent record of successful deliveries may be offered benefits such as reduced Advance requirements, verified-buyer pricing, or faster COD eligibility.
11.4 Promotion fair use. Discounts, cashbacks, and verified-buyer benefits are limited to genuine personal purchases. Creating multiple accounts, using false identities, cycling phone numbers or addresses, or otherwise gaming promotions is prohibited; the Platform may reverse benefits obtained in breach and suspend involved accounts.
12.1 The Platform processes personal data (such as name, phone number, address, order and payment metadata) to operate the marketplace: order confirmation, fraud prevention, delivery, settlement, support, and legal compliance. Full details, including rights of access, correction, and erasure, appear in the Privacy Policy, which forms part of these Terms.
12.2 Personal data is handled in accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. Payment card and UPI credentials are processed only by licensed payment partners; the Platform does not store them.
12.3 Suppliers and Sellers receive Customer data solely to fulfil Orders and must not use it for any other purpose, sell it, or contact Customers outside the Order context. Breach of this clause is grounds for immediate termination.
12.4 Risk-assessment data under Clause 11 is used only for fraud prevention and service quality within the Platform and is retained per the retention schedule in the Privacy Policy.
13.1 Prohibited products include, without limitation: counterfeit or trademark-infringing goods; weapons and ammunition; narcotics and psychotropic substances; prescription drugs without licence; tobacco and e-cigarettes where restricted; live animals; hazardous chemicals; pirated media; currency and stamps; any item whose sale is restricted or illegal under Indian law. The Platform publishes and updates a detailed prohibited/restricted list in the Supplier dashboard.
13.2 Prohibited conduct includes: submitting false KYC or verification documents; placing or inducing fake orders; manipulating reviews or ratings; misusing Platform data; interfering with Platform systems; and any fraudulent, deceptive, or unlawful activity.
13.3 Non-circumvention. For the duration of their registration and [12 months] after, Suppliers and Sellers must not use the Platform to identify counterparties or Customers and then divert transactions off-platform to avoid Platform fees.
14.1 Commission. The Platform charges a commission on each delivered Order:
| Party | Basis | Standard rate |
|---|---|---|
| Seller | Order value paid by the Customer | 5% |
| Supplier | Supplier price of the Products supplied | 5% |
| Expert | Project value | Per the Fee Schedule |
14.2 Commission is charged only on Orders that are delivered. No commission is charged on Orders that are cancelled, unconfirmed, undelivered, or returned to origin.
14.3 Agreed rates and snapshotting. Rates may be agreed individually with a Supplier or Seller, or set by product category, and are confirmed in writing before listing. The rate applicable to an Order is recorded against that Order at the moment it is created. A subsequent change to any rate applies only to Orders created after the change takes effect and never alters an Order already placed or settled.
14.4 Listing. Listing is free for verified Suppliers. There is no subscription fee, no per-listing fee, and no charge for catalogue uploads.
14.5 Shipping charges. Shipping is quoted to the Seller before listing and shown against each Order. The quoted shipping charge is inclusive of the Platform's logistics handling component and is the amount deducted at Settlement; the Platform does not charge shipping separately in addition to the quoted rate. Shipping rates may be revised prospectively in line with logistics partner rates, on notice under Clause 14.7.
14.6 Deduction. All fees are deducted automatically in the Settlement waterfall (Clause 8.3) and itemised in the account ledger available in the dashboard.
14.7 Changes. Fee changes take effect prospectively with at least [15 days'] notice through the dashboard and registered email. Rates locked in writing for a stated period are honoured for that period.
15.1 The Platform, its software, design, and the NextLife India name and marks are the property of the Platform operator. No rights are granted except the limited right to use the Platform per these Terms.
15.2 Suppliers grant the Platform and its Sellers a non-exclusive, royalty-free licence to use listing content (images, text, videos) for marketing and selling the listed Products on and off the Platform. Suppliers warrant they own or are licensed to use all listing content.
15.3 IP owners may report infringing listings to the grievance officer (Clause 19); the Platform follows a notice-and-takedown process consistent with its intermediary obligations.
16.1 The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Platform disclaims implied warranties of merchantability, fitness for purpose, and non-infringement in respect of Products, which remain the responsibility of Suppliers and Sellers as described in Clause 3.
16.2 Nothing in these Terms limits Customers' statutory rights under the Consumer Protection Act 2019 or excludes liability that cannot be excluded under Indian law, including for fraud.
16.3 Subject to Clause 16.2, the Platform's aggregate liability to a Supplier or Seller for any claim arising in a calendar quarter shall not exceed the total Platform fees paid by that party for Orders in that quarter, and the Platform shall not be liable for indirect or consequential losses, loss of profit, or loss of goodwill.
16.4 Each Supplier and Seller shall indemnify the Platform against claims, penalties, and losses arising from that party's breach of these Terms, violation of law, infringement of third-party rights, or the Products and marketing content they are responsible for.
16.5 The Platform is not liable for delays or failures caused by events beyond its reasonable control, including courier disruptions, payment network outages, and force majeure events.
17.1 Suppliers and Sellers may close their accounts at any time from the dashboard; obligations for pending Orders, Settlements, and clauses that by nature survive (including 10, 12, 13.3, 15, 16, 18, 20.3 and 20.4) continue.
17.2 The Platform may suspend or terminate an account, withhold Settlements per Clause 8.5, and remove listings, immediately for material breach (including fraud, counterfeit goods, KYC falsification, data misuse) or with [15 days'] notice otherwise. On termination, undisputed pending Settlements are released per the normal timelines after deducting amounts due.
18.1 These Terms are governed by the laws of India.
18.2 Parties will first attempt to resolve disputes through the Platform's support and grievance process (Clause 19).
18.3 Unresolved disputes between the Platform and Suppliers or Sellers shall be referred to arbitration under the Arbitration and Conciliation Act 1996, by a sole arbitrator appointed by mutual consent, seat and venue at [City], India, proceedings in English. Subject to arbitration, courts at [City] have exclusive jurisdiction.
18.4 Nothing in this clause prevents a Customer from approaching consumer fora under the Consumer Protection Act 2019.
In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the IT Rules, the Platform's Grievance Officer is:
Complaints are acknowledged within 48 hours and resolved within one month of receipt, in line with the E-Commerce Rules. Order-level issues should first be raised through in-app support for fastest resolution.
The Platform may list vetted third-party service providers ("Experts") offering services to Sellers and Suppliers, including store development and setup ("Store Experts"), digital marketing and advertising management ("Growth Experts"), and fixed-price freelance tasks related to e-commerce operations, such as product photography, content writing, creative production, translation, design, and customer-support services ("Task Experts"). Experts are independent contractors, not employees, agents, or partners of the Platform. All provisions of this Clause 20 apply to all Expert categories, including Task Experts.
Experts must not guarantee sales, revenue, return on ad spend, or rankings; must not present fabricated results or portfolios; and must comply with the Guidelines for Prevention of Misleading Advertisements. Any guarantee of commercial results in marketing services is grounds for delisting.
The service contract is between the Seller and the Expert. The Platform facilitates discovery, payment routing, and dispute handling but is not a party to that contract, and its liability in respect of Expert services is limited in accordance with Clause 16, capped at the Platform's commission on the affected project.
21.1 The Platform may update these Terms from time to time. Material changes will be notified through the dashboard and registered email at least [15 days] before taking effect, except changes required by law, which may take effect immediately.
21.2 Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. Version history is available on request.
End of Terms & Conditions (Draft v1.0)
1.1 This Privacy Policy explains how [Legal Entity Name], operator of the NextLife India platform at www.nextlifeindia.com ("the Platform", "we", "us"), collects and uses personal data. It forms part of our Terms and Conditions and gives effect to Clause 12 of those Terms.
1.2 Under the Digital Personal Data Protection Act 2023, we are a Data Fiduciary. You are a Data Principal. Those words simply mean that we decide why and how your personal data is processed, and that the data is about you.
1.3 This policy is written to be read on its own. If any part of it is unclear, write to us at the address in Clause 14 and we will explain it in plain language, in English or Hindi.
1.4 This policy covers suppliers, sellers, verified experts, applicants, and the end customers whose order details reach us through a seller. It does not cover websites or platforms we do not operate, including a seller's own storefront or a courier's tracking page.
We collect only what the Platform actually needs. The lists below are itemised on purpose, as required under the DPDP Rules 2025.
Through the application form at /apply we collect: your name, business name, WhatsApp number, email address, city, state, years trading, GSTIN, PAN, and the product categories you work in.
Depending on which role you apply for, we also collect: whether you manufacture or trade, approximate number of SKUs, price range, minimum order quantity, best selling products, pickup pincode, dispatch time, daily packing capacity, couriers you use, whether you ship cash on delivery today, other platforms you supply, whether you have product photographs, your store URL, your portfolio link, and how you heard about us.
We do not ask for bank details or licence documents in this form. Those are requested by email only after your application is approved, and only where they are needed to release settlement to you or to verify that you are permitted to sell a category.
Your email address, a securely hashed password, your full name, your role on the Platform, and your account status. We never store your password in a readable form and cannot recover it, only reset it.
When an order is placed with a seller, we receive the customer's name, delivery address, phone number, order contents and order value. We also record whether that customer confirmed the order before dispatch, and the outcome of the delivery.
This is the heart of what the Platform does. We confirm every order with the customer before a shipping label is generated, because unconfirmed cash-on-delivery orders are the single largest cause of returns in Indian dropshipping. Confirming an order requires being able to contact the customer, which is why we process a phone number.
We do not store payment card numbers, UPI IDs, CVVs, or banking credentials. Those are handled entirely by our RBI-licensed payment aggregator and never reach our servers.
If you connect a Shopify store, we store your store domain and an access token that lets us publish products into your store. The token is encrypted before it is written to our database. We request the narrowest set of permissions the feature needs.
Standard technical records: IP address, browser and device type, pages viewed, and the time of the visit. Where you talk to Saathi, our on-site assistant, we retain the conversation so we can improve the answers.
As described in Clause 11 of the Terms, we keep a record of confirmation behaviour, refusal and return history, and repeated failed deliveries. This is used to prevent fraud and abuse of promotions. It is not sold, and it is not shared with other platforms.
Each purpose below is specific. We do not collect data for one reason and quietly use it for another.
We do not sell personal data. We do not rent contact lists. We do not use your data to train advertising profiles.
4.1 Where we rely on your consent, that consent is asked for in clear terms, is limited to a stated purpose, and can be withdrawn.
4.2 Withdrawing consent is as easy as giving it. Write to the address in Clause 14 and say what you want stopped. We will act on it without unnecessary delay.
4.3 Some processing continues even after withdrawal, because the law requires it. Tax records, settlement ledgers and order history are examples. Clause 7 sets out how long each is kept.
4.4 Withdrawing consent to the processing that is essential to an order, such as being contacted to confirm it, means we cannot ship that order. In that case the order is cancelled rather than dispatched.
4.5 Suppliers and sellers who receive customer data through the Platform may use it only to fulfil that order. Using it for marketing, adding it to a list, or contacting the customer outside the order is a breach of Clause 12.3 of the Terms and grounds for immediate termination.
We share the minimum necessary, with:
Every processor we appoint is bound by contract to protect the data to the standard set out in this policy.
6.1 Our primary database is hosted in India, in the Mumbai region. Personal data collected through the Platform is stored there.
6.2 Some supporting services, such as content delivery and website hosting, operate from servers outside India and may process technical data such as an IP address in the course of serving a page. The DPDP Act permits transfer outside India except to territories the Central Government has restricted, and we do not transfer personal data to any restricted territory.
6.3 Where a seller connects their own Shopify store, data in that store is governed by Shopify's terms and that seller's own privacy policy, not this one.
Clause 12.4 of the Terms refers to this schedule. We delete personal data once the purpose it was collected for has been served, unless the law requires us to keep it longer.
The DPDP Rules 2025 require reasonable security safeguards. Ours are:
No system is perfectly secure, and we do not claim otherwise. If we learn of a weakness we fix it and, where it has affected you, we tell you.
Under the DPDP Act 2023 you have the following rights. All of them are free to use.
How we respond. We acknowledge every request within 48 hours and aim to resolve it within 30 days. The maximum period permitted under the DPDP Rules is 90 days, and we will tell you if a request will take longer than 30 days and why.
If you are not satisfied, you may complain to the Data Protection Board of India. Using our grievance process first is expected, but it does not take away your right to approach the Board, or a consumer forum under the Consumer Protection Act 2019.
10.1 If personal data is lost, exposed or accessed without authorisation, we will inform every affected person without delay, through the contact details we hold for them, describing what happened, what data was involved, what we are doing about it, and what they should do.
10.2 We will report the breach to the Data Protection Board of India within 72 hours, with the detail the Board requires.
10.3 We will not conceal a breach or delay telling you in order to protect our reputation.
11.1 The Platform is for business use and is restricted to persons aged 18 and over, as set out in Clause 2.2 of the Terms. We do not knowingly collect the personal data of anyone under 18.
11.2 We do not carry out behavioural advertising or tracking directed at children.
11.3 If we learn that we hold the data of a child without verifiable parental consent, we will erase it. If you believe this has happened, tell us using Clause 14 and we will act.
12.1 We use cookies and similar storage that are necessary to keep you signed in and to keep the site secure. These cannot be switched off without breaking the Platform.
12.2 Saathi, the assistant on this website, answers questions about how the Platform works. Do not type card numbers, passwords, OTPs or banking details into it. Transcripts are kept for 90 days as set out in Clause 7.
13.1 If we change this policy in a way that materially affects you, we will give notice on the Platform and, where the change requires fresh consent, we will ask for it rather than assume it.
13.2 The version number and date at the top of this page always reflect the current text. Earlier versions are available on request.
For any question about this policy, to exercise a right under Clause 9, or to make a complaint, contact:
This officer is appointed under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, and is the person able to answer questions about the processing of your personal data for the purposes of the DPDP Act 2023.
Complaints are acknowledged within 48 hours and resolved within 30 days.
End of Privacy Policy (Draft v1.0)