1.Definitions

In these Terms, unless the context requires otherwise:

• "Platform" / "NextLife India" / "we" / "us" means the www.nextlifeindia.com website, applications, APIs, and related services operated by [Legal Entity Name], a business registered in India.
• "Supplier" means a verified business that lists Products on the Platform for fulfilment.
• "Seller" means a person or business registered on the Platform who markets and sells Products to Customers through their own storefront, website, social channels, or a Platform-hosted checkout.
• "Customer" means the end buyer who places an Order for a Product.
• "Order" means a request by a Customer to purchase a Product, received by the Platform through any intake channel.
• "Confirmed Order" means an Order that has completed the Platform's confirmation process under Clause 6.
• "Advance" means a partial upfront payment made by a Customer against a COD Order under Clause 7.
• "RTO" means return-to-origin: a shipment returned to the Supplier because delivery could not be completed.
• "Settlement" means the release of funds held in the nodal arrangement to Suppliers, Sellers, and the Platform.

2.Acceptance and eligibility

2.1 By registering on, accessing, or using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2.2 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.

2.3 Suppliers and Sellers registering as businesses confirm that the individual accepting these Terms is authorised to bind that business.

2.4 Suppliers must hold a valid GSTIN and PAN. Sellers must provide a valid PAN, bank account, and, where their turnover or category requires it under GST law, a valid GSTIN before Settlement can be released to them.

3.Role of the platform

3.1 NextLife India operates as a marketplace e-commerce entity: an intermediary technology platform that connects Suppliers, Sellers, Customers, logistics partners, and payment partners. Except where expressly stated, NextLife India does not manufacture, own, stock, or sell Products itself.

3.2 The contract of sale for any Product is between the Seller (as the merchant of record to the Customer) and the Customer, fulfilled by the Supplier. NextLife India facilitates listing, order confirmation, payment processing through licensed partners, and logistics coordination.

3.3 Supplier verification (Clause 4.1) is a screening measure carried out in good faith. It does not constitute a guarantee, warranty, or endorsement of any Supplier or Product.

4.Supplier terms

4.1 Verification

Onboarding is completed online. Suppliers must submit: legal entity details, GSTIN, PAN, bank account details, pickup address(es), and any licences applicable to their product categories (e.g., FSSAI for food, BIS where mandated). The Platform verifies these details manually and may request product samples. The Platform may approve, reject, or revoke Supplier status at its discretion, and may re-verify at any time.

4.2 Listings

• Products are uploaded using the Platform's category-wise template (Excel/CSV) or Supplier dashboard. The Supplier is solely responsible for the accuracy of every field: title, images, description, specifications, purchase price, stock, dispatch time, and country of origin.
• Images and descriptions must depict the actual product supplied. Listing counterfeit, replica, or misdescribed goods is a material breach and grounds for immediate termination and forfeiture of pending Settlements to the extent of resulting claims.
• Suppliers must keep stock and pricing current. Repeated stockouts on Confirmed Orders may result in penalties under Clause 4.4 or delisting.

4.3 Fulfilment obligations

• Suppliers must dispatch every Confirmed Order within the dispatch time stated on the listing (default: 24–48 hours), using the shipping label generated by the Platform.
• Products must be packed adequately for courier transit. Damage attributable to inadequate packaging is the Supplier's responsibility.
• Suppliers must not include any of their own marketing material, pricing, or contact details inside shipments, and must not solicit Customers or Sellers off-platform (Clause 13.3).

4.4 Supplier defaults

Where a Supplier fails to dispatch a Confirmed Order, ships a wrong, damaged, or materially misdescribed item, the Platform may: refund the Customer (including any Advance) from the Supplier's pending Settlement, reverse the related Settlement, apply a service-level penalty as published in the Fee Schedule, and adjust the Supplier's performance rating.

5.Seller terms

5.1 Sellers may market Products through their own websites, storefronts, social media, or Platform-hosted checkout links, and set their own selling price above the Supplier purchase price.

5.2 Sellers are responsible for the accuracy and legality of their own marketing, including advertisements. Sellers must not make claims about a Product beyond the Supplier's listing, must not use false scarcity, fake reviews, or misleading pricing, and must comply with applicable advertising and consumer protection law, including the Consumer Protection Act 2019 and the Guidelines for Prevention of Misleading Advertisements.

5.3 Sellers must display, or link to, customer-facing policies consistent with these Terms (delivery timelines, the pricing tiers in Clause 7, and the return policy in Clause 10) wherever they sell Products.

5.4 Sellers connect their stores to the Platform via supported integrations. The Seller authorises the Platform to receive order data automatically from those stores for processing.

5.5 Sellers are responsible for their own tax registrations, filings, and compliance, including GST where applicable. The Platform will collect and deposit TCS under Section 52 of the CGST Act where it is required to do so as an e-commerce operator, and will report as required by law.

6.Orders and AI confirmation

6.1 Every Order passes through the Platform's automated confirmation process before dispatch. This may include: an automated WhatsApp message with confirm/cancel/edit options, a request to verify or correct the delivery address, an offer to pay an Advance or convert to full prepaid (Clause 7), an automated voice (IVR) call if no response is received, and screening under Clause 11.

6.2 An Order becomes a Confirmed Order only when: (a) the Customer confirms through any offered channel, or (b) payment (full or Advance) is received, whichever the Platform's rules for that Order require.

6.3 Orders that are not confirmed within the confirmation window (default: 72 hours) may be automatically cancelled. Any amount already paid on a cancelled unconfirmed Order is refunded in full to the original payment method.

6.4 By placing an Order, the Customer consents to being contacted by the Platform and its partners via WhatsApp, SMS, and voice call for order confirmation, delivery coordination, and service messages relating to that Order.

6.5 The confirmation process is a fraud-prevention and service measure. It does not transfer to the Platform the Seller's responsibilities as merchant of record.

7.Pricing tiers and advances

7.1 Products may be offered to Customers at up to three prices for the same item, determined by payment mode:

Tier	Payment mode	Price treatment
Cash on delivery	Full amount at delivery, plus any COD handling fee shown at checkout	Standard price
Advance + COD	A small Advance paid online now; balance in cash at delivery	Discounted price; COD fee waived
Full prepaid	Entire amount paid online at or after checkout	Best price; eligible for partner cashbacks

7.2 All applicable prices, fees, Advance amounts, and discounts are displayed to the Customer before they choose a payment mode. The Advance amount may vary by product, order value, and the risk assessment under Clause 11.

7.3 Advance treatment. The Advance is part-payment of the purchase price, held under the nodal arrangement in Clause 8 until the Order is delivered, refunded, or forfeited under Clause 10.

7.4 Discounts and cashbacks may be funded by the Platform, the Seller, or payment partners, may be modified or withdrawn prospectively at any time, and have no cash value independent of a genuine Order.

8.Payments and settlement

8.1 Online payments are processed exclusively through RBI-licensed payment aggregators engaged by the Platform. The Platform does not itself hold Customer funds; amounts are held in nodal accounts maintained by those licensed partners pending Settlement.

8.2 COD amounts are collected by logistics partners and remitted into the same Settlement flow.

8.3 Settlement waterfall. On confirmation of delivery by the logistics partner, funds for that Order are split automatically: (a) the Supplier price, less the Supplier commission under Clause 14.1, to the Supplier; (b) shipping and collection charges as quoted under Clause 14.5; (c) commission to the Platform; (d) the balance margin to the Seller. Each component is recorded as a separate ledger entry against the Order.

8.4 Settlement timelines. Prepaid and Advance amounts settle within [T+2–4] working days of delivery confirmation. COD amounts settle within [T+7–10] working days of delivery, subject to courier remittance. Exact current timelines appear in the dashboard Fee Schedule.

8.5 The Platform may withhold or reverse Settlement for an Order that is subject to an open dispute, suspected fraud, chargeback, regulatory direction, or breach of these Terms, until the matter is resolved.

8.6 Each party is responsible for its own taxes. Invoicing between Supplier, Seller, and Platform follows the GST documentation flow published in the Platform's compliance guide.

9.Shipping and delivery

9.1 Shipping is performed by third-party logistics partners integrated with the Platform. Estimated delivery timelines are shown at checkout and are estimates, not guarantees.

9.2 Tracking updates are shared with the Customer via WhatsApp/SMS. Delivery status recorded by the logistics partner's systems is the primary record for Settlement and RTO decisions, subject to Clause 10.6 disputes.

9.3 If delivery fails (Customer unavailable, address issue), the Platform's automated NDR (non-delivery report) process will contact the Customer to reattempt or correct the address before the shipment is returned.

10.Returns, refunds and forfeiture

10.1 Seller/Supplier-fault refunds: always protected

The Customer is entitled to a full refund of all amounts paid (including any Advance and shipping charges paid by the Customer) where: the item is not dispatched within the promised window; the item delivered is wrong, materially different from the listing, damaged, or defective on arrival; or the Order is cancelled by the Platform, Seller, or Supplier. Such refunds are initiated within [48 hours] of verification and credited per banking timelines.

10.2 Change of mind before dispatch

A Customer may cancel any Order before dispatch through the confirmation thread or support channel. All amounts paid, including the Advance, are refunded in full.

10.3 Doorstep refusal and advance forfeiture

Where a Customer has paid an Advance, later confirmed the Order, and then refuses to accept delivery at the doorstep without a valid reason (valid reasons include visible parcel damage or tampering, or delivery of an evidently wrong item), the Advance is forfeited and applied against return shipping and handling costs. This consequence is disclosed to the Customer at the time of paying the Advance and again in the confirmation message.

10.4 Category return windows

Return/replacement eligibility after delivery varies by category and is stated on each product page (e.g., 7-day replacement for defects; no return on innerwear, perishables, and hygiene-sealed items once opened, except for defects). Where a return is accepted for Seller/Supplier fault, reverse pickup is arranged at no cost to the Customer.

10.5 Refund method

Refunds are made to the original payment method. COD refunds are made by bank transfer/UPI to details provided by the Customer.

10.6 Delivery disputes

If a Customer disputes a "delivered" status or a forfeiture decision, they may raise a dispute within [7 days] through support or the grievance channel (Clause 19). The Platform will review courier evidence (POD, OTP, geo-scan) and confirmation records and communicate a decision within [7 working days].

11.Risk scoring and fair use

11.1 To prevent fraud and reduce failed deliveries, the Platform maintains automated risk assessments based on order and delivery history associated with identifiers such as phone number, address, pincode, device, and payment behaviour, across the network.

11.2 Based on this assessment, the Platform may for any given Order: require prepaid or a higher Advance, disable COD, limit order value or quantity, hold the Order for additional verification, or decline the Order. These measures are applied to orders and identifiers, not to any individual's protected characteristics.

11.3 Customers with a consistent record of successful deliveries may be offered benefits such as reduced Advance requirements, verified-buyer pricing, or faster COD eligibility.

11.4 Promotion fair use. Discounts, cashbacks, and verified-buyer benefits are limited to genuine personal purchases. Creating multiple accounts, using false identities, cycling phone numbers or addresses, or otherwise gaming promotions is prohibited; the Platform may reverse benefits obtained in breach and suspend involved accounts.

12.Data and privacy

12.1 The Platform processes personal data (such as name, phone number, address, order and payment metadata) to operate the marketplace: order confirmation, fraud prevention, delivery, settlement, support, and legal compliance. Full details, including rights of access, correction, and erasure, appear in the Privacy Policy, which forms part of these Terms.

12.2 Personal data is handled in accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. Payment card and UPI credentials are processed only by licensed payment partners; the Platform does not store them.

12.3 Suppliers and Sellers receive Customer data solely to fulfil Orders and must not use it for any other purpose, sell it, or contact Customers outside the Order context. Breach of this clause is grounds for immediate termination.

12.4 Risk-assessment data under Clause 11 is used only for fraud prevention and service quality within the Platform and is retained per the retention schedule in the Privacy Policy.

13.Prohibited products and conduct

13.1 Prohibited products include, without limitation: counterfeit or trademark-infringing goods; weapons and ammunition; narcotics and psychotropic substances; prescription drugs without licence; tobacco and e-cigarettes where restricted; live animals; hazardous chemicals; pirated media; currency and stamps; any item whose sale is restricted or illegal under Indian law. The Platform publishes and updates a detailed prohibited/restricted list in the Supplier dashboard.

13.2 Prohibited conduct includes: submitting false KYC or verification documents; placing or inducing fake orders; manipulating reviews or ratings; misusing Platform data; interfering with Platform systems; and any fraudulent, deceptive, or unlawful activity.

13.3 Non-circumvention. For the duration of their registration and [12 months] after, Suppliers and Sellers must not use the Platform to identify counterparties or Customers and then divert transactions off-platform to avoid Platform fees.

14.Platform fees

14.1 Commission. The Platform charges a commission on each delivered Order:

Party	Basis	Standard rate
Seller	Order value paid by the Customer	5%
Supplier	Supplier price of the Products supplied	0% (no commission)

14.2 Commission is charged only on Orders that are delivered. No commission is charged on Orders that are cancelled, unconfirmed, undelivered, or returned to origin.

14.3 Agreed rates and snapshotting. Rates may be agreed individually with a Supplier or Seller, or set by product category, and are confirmed in writing before listing. The rate applicable to an Order is recorded against that Order at the moment it is created. A subsequent change to any rate applies only to Orders created after the change takes effect and never alters an Order already placed or settled.

14.4 Listing. Listing is free for verified Suppliers. There is no subscription fee, no per-listing fee, and no charge for catalogue uploads.

14.5 Shipping charges. Shipping is quoted to the Seller before listing and shown against each Order. The quoted shipping charge is inclusive of the Platform's logistics handling component and is the amount deducted at Settlement; the Platform does not charge shipping separately in addition to the quoted rate. Shipping rates may be revised prospectively in line with logistics partner rates, on notice under Clause 14.7.

14.6 Deduction. All fees are deducted automatically in the Settlement waterfall (Clause 8.3) and itemised in the account ledger available in the dashboard.

14.7 Changes. Fee changes take effect prospectively with at least [15 days'] notice through the dashboard and registered email. Rates locked in writing for a stated period are honoured for that period.

15.Intellectual property

15.1 The Platform, its software, design, and the NextLife India name and marks are the property of the Platform operator. No rights are granted except the limited right to use the Platform per these Terms.

15.2 Suppliers grant the Platform and its Sellers a non-exclusive, royalty-free licence to use listing content (images, text, videos) for marketing and selling the listed Products on and off the Platform. Suppliers warrant they own or are licensed to use all listing content.

15.3 IP owners may report infringing listings to the grievance officer (Clause 19); the Platform follows a notice-and-takedown process consistent with its intermediary obligations.

16.Liability and indemnity

16.1 The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Platform disclaims implied warranties of merchantability, fitness for purpose, and non-infringement in respect of Products, which remain the responsibility of Suppliers and Sellers as described in Clause 3.

16.2 Nothing in these Terms limits Customers' statutory rights under the Consumer Protection Act 2019 or excludes liability that cannot be excluded under Indian law, including for fraud.

16.3 Subject to Clause 16.2, the Platform's aggregate liability to a Supplier or Seller for any claim arising in a calendar quarter shall not exceed the total Platform fees paid by that party for Orders in that quarter, and the Platform shall not be liable for indirect or consequential losses, loss of profit, or loss of goodwill.

16.4 Each Supplier and Seller shall indemnify the Platform against claims, penalties, and losses arising from that party's breach of these Terms, violation of law, infringement of third-party rights, or the Products and marketing content they are responsible for.

16.5 The Platform is not liable for delays or failures caused by events beyond its reasonable control, including courier disruptions, payment network outages, and force majeure events.

17.Suspension and termination

17.1 Suppliers and Sellers may close their accounts at any time from the dashboard; obligations for pending Orders, Settlements, and clauses that by nature survive (including 10, 12, 13.3, 15, 16, 18, 20.3 and 20.4) continue.

17.2 The Platform may suspend or terminate an account, withhold Settlements per Clause 8.5, and remove listings, immediately for material breach (including fraud, counterfeit goods, KYC falsification, data misuse) or with [15 days'] notice otherwise. On termination, undisputed pending Settlements are released per the normal timelines after deducting amounts due.

18.Disputes and governing law

18.1 These Terms are governed by the laws of India.

18.2 Parties will first attempt to resolve disputes through the Platform's support and grievance process (Clause 19).

18.3 Unresolved disputes between the Platform and Suppliers or Sellers shall be referred to arbitration under the Arbitration and Conciliation Act 1996, by a sole arbitrator appointed by mutual consent, seat and venue at [City], India, proceedings in English. Subject to arbitration, courts at [City] have exclusive jurisdiction.

18.4 Nothing in this clause prevents a Customer from approaching consumer fora under the Consumer Protection Act 2019.

19.Grievance officer

In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the IT Rules, the Platform's Grievance Officer is:

• Name: [Grievance Officer Name]
• Designation: Grievance Officer, NextLife India
• Email: grievance@nextlifeindia.com
• Address: [Registered office address, India]

Complaints are acknowledged within 48 hours and resolved within one month of receipt, in line with the E-Commerce Rules. Order-level issues should first be raised through in-app support for fastest resolution.

20.Verified Experts marketplace

20.1 Scope

The Platform may list vetted third-party service providers ("Experts") offering services to Sellers and Suppliers, including store development and setup ("Store Experts"), digital marketing and advertising management ("Growth Experts"), and freelance tasks at published prices related to e-commerce operations, such as product photography, content writing, creative production, translation, design, and customer-support services ("Task Experts"). Experts are independent contractors, not employees, agents, or partners of the Platform. All provisions of this Clause 20 apply to all Expert categories, including Task Experts.

20.2 Vetting and listing

• Experts must complete identity KYC (PAN, and GSTIN where applicable), submit a verifiable portfolio, and may be required to complete a paid assessment project before listing.
• Experts must offer services at the published pricing shown on the Platform.
• The Platform may publish Expert ratings, reviews, and performance data derived from Orders processed on the Platform, and may suspend or delist any Expert whose quality rating falls below the published threshold or who breaches these Terms.
• Vetting is a good-faith screening measure and does not constitute a guarantee of any Expert's work.

20.3 Role of the Platform; payment

The Platform's role is limited to verifying an Expert's identity and published credentials, and listing them. The Seller and the Expert contract directly with each other.

The Platform is not a party to that contract. It does not receive or hold payment, does not supervise, direct or guarantee the work, and is not responsible for its quality, timeliness or outcome. The Seller is responsible for satisfying itself as to an Expert's suitability before engaging them.

Where a Seller reports that an Expert has acted dishonestly or failed to deliver, the Platform may remove that Expert from the panel. Removal is the Platform's only remedy. The Platform does not arbitrate disputes, award compensation, or refund fees.

20.4 Advertising spend: mandatory rule

• Advertising budgets must at all times be paid by the Seller directly to the advertising platform (e.g., Meta, Google) from the Seller's own payment method, into an advertising account owned by the Seller. Growth Experts are granted access to that account as a partner or employee role only.
• Experts must never collect, hold, or route advertising budgets through their own accounts. Breach of this rule is a material breach and grounds for immediate delisting.
• Growth Experts are paid service fees (fixed, or a disclosed percentage of ad spend) only.

20.5 Prohibited representations

Experts must not guarantee sales, revenue, return on ad spend, or rankings; must not present fabricated results or portfolios; and must comply with the Guidelines for Prevention of Misleading Advertisements. Any guarantee of commercial results in marketing services is grounds for delisting.

20.6 Relationship and liability

The service contract is between the Seller and the Expert. The Platform is not a party to that contract, and its liability in respect of Expert services is limited in accordance with Clause 16.

21.Changes to these terms

21.1 The Platform may update these Terms from time to time. Material changes will be notified through the dashboard and registered email at least [15 days] before taking effect, except changes required by law, which may take effect immediately.

21.2 Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. Version history is available on request.

End of Terms & Conditions (Draft v1.0)

1.Who we are

1.1 This Privacy Policy explains how [Legal Entity Name], operator of the NextLife India platform at www.nextlifeindia.com ("the Platform", "we", "us"), collects and uses personal data. It forms part of our Terms and Conditions and gives effect to Clause 12 of those Terms.

1.2 Under the Digital Personal Data Protection Act 2023, we are a Data Fiduciary. You are a Data Principal. Those words simply mean that we decide why and how your personal data is processed, and that the data is about you.

1.3 This policy is written to be read on its own. If any part of it is unclear, write to us at the address in Clause 14 and we will explain it in plain language, in English or Hindi.

1.4 This policy covers suppliers, sellers, verified experts, applicants, and the end customers whose order details reach us through a seller. It does not cover websites or platforms we do not operate, including a seller's own storefront or a courier's tracking page.

2.What we collect

We collect only what the Platform actually needs. The lists below are itemised on purpose, as required under the DPDP Rules 2025.

2.1 When you apply to join

Through the application form at /apply we collect: your name, business name, WhatsApp number, email address, city, state, years trading, GSTIN, PAN, and the product categories you work in.

Depending on which role you apply for, we also collect: whether you manufacture or trade, approximate number of SKUs, price range, minimum order quantity, best selling products, pickup pincode, dispatch time, daily packing capacity, couriers you use, whether you ship cash on delivery today, other platforms you supply, whether you have product photographs, your store URL, your portfolio link, and how you heard about us.

We do not ask for bank details or licence documents in this form. Those are requested by email only after your application is approved, and only where they are needed to release settlement to you or to verify that you are permitted to sell a category.

2.2 When you hold an account

Your email address, a securely hashed password, your full name, your role on the Platform, and your account status. We never store your password in a readable form and cannot recover it, only reset it.

2.3 Customer data inside orders

When an order is placed with a seller, we receive the customer's name, delivery address, phone number, order contents and order value. We also record whether that customer confirmed the order before dispatch, and the outcome of the delivery.

This is the heart of what the Platform does. We confirm every order with the customer before a shipping label is generated, because unconfirmed cash-on-delivery orders are the single largest cause of returns in Indian dropshipping. Confirming an order requires being able to contact the customer, which is why we process a phone number.

We do not store payment card numbers, UPI IDs, CVVs, or banking credentials. Those are handled entirely by our RBI-licensed payment aggregator and never reach our servers.

2.4 When you connect a store

If you connect a Shopify store, we store your store domain and an access token that lets us publish products into your store. The token is encrypted before it is written to our database. We request the narrowest set of permissions the feature needs.

2.5 When you use this website

Standard technical records: IP address, browser and device type, pages viewed, and the time of the visit. Where you talk to Saathi, our on-site assistant, we retain the conversation so we can improve the answers.

2.6 Risk and fair use data

As described in Clause 11 of the Terms, we keep a record of confirmation behaviour, refusal and return history, and repeated failed deliveries. This is used to prevent fraud and abuse of promotions. It is not sold, and it is not shared with other platforms.

2.7 When you leave your details on the home page

Before the catalogue opens, the home page asks who you are and for one way to reach you. If you use it we collect: the contact you give (a mobile number or an email address), which of these describes you (I want to sell; I supply products; I'm an expert or freelancer; something else), and, where you arrived through a shared link, which channel it came from, such as Instagram or WhatsApp.

This is not an application. We use it for one thing: to message you once, on the contact you gave, when the catalogue opens. We do not add you to a marketing list and we do not share it. Where the role you chose is supplier, a member of the team may contact you sooner to ask whether you would like to apply.

3.Why we process it

Each purpose below is specific. We do not collect data for one reason and quietly use it for another.

• Verifying applicants. To check that a supplier, seller or expert is a real, contactable business before they are allowed onto the Platform.
• Telling you when we open. To contact people who left their details on the home page, when the catalogue opens, and to reach suppliers among them who may wish to apply.
• Operating your account. To sign you in, show you the right dashboard, and keep your data separated from every other party's.
• Confirming orders. To contact the customer by WhatsApp, message or call and confirm the order before a label is generated.
• Fulfilling and delivering. To pass the delivery address and contact number to the supplier packing the parcel and the courier carrying it.
• Settlement. To calculate commission, produce statements, and release funds to the correct party through our payment partner.
• Fraud and abuse prevention. To score risk, detect duplicate accounts, and enforce the fair use rules in Clause 11 of the Terms.
• Support and grievances. To answer questions and resolve complaints.
• Legal compliance. To meet obligations under GST law, the Companies Act 2013, the Consumer Protection (E-Commerce) Rules 2020, and any lawful order from a court or authority.
• Improving the service. To understand which parts of the Platform work and which do not.

We do not sell personal data. We do not rent contact lists. We do not use your data to train advertising profiles.

4.Consent and your choices

4.1 Where we rely on your consent, that consent is asked for in clear terms, is limited to a stated purpose, and can be withdrawn.

4.2 Withdrawing consent is as easy as giving it. Write to the address in Clause 14 and say what you want stopped. We will act on it without unnecessary delay.

4.3 Some processing continues even after withdrawal, because the law requires it. Tax records, settlement ledgers and order history are examples. Clause 7 sets out how long each is kept.

4.4 Withdrawing consent to the processing that is essential to an order, such as being contacted to confirm it, means we cannot ship that order. In that case the order is cancelled rather than dispatched.

4.5 Suppliers and sellers who receive customer data through the Platform may use it only to fulfil that order. Using it for marketing, adding it to a list, or contacting the customer outside the order is a breach of Clause 12.3 of the Terms and grounds for immediate termination.

5.Who we share it with

We share the minimum necessary, with:

• The supplier fulfilling an order, who receives the customer's name, delivery address and phone number so the parcel can be packed and handed over. Suppliers do not see the seller's margin or the seller's identity.
• The seller who made the sale, who receives the order and its delivery status. Sellers do not see the supplier's cost price or the supplier's identity.
• Courier and logistics partners, who receive the delivery address and contact number in order to deliver.
• Our payment aggregator, which is licensed by the Reserve Bank of India and holds settlement funds in a nodal account. Payment credentials are collected and held by them, not by us.
• Our technology providers, who host the database and the website. They process data on our instructions under contract and may not use it for their own purposes.
• Sentry, our error monitoring provider. When something fails on the site, a technical report is sent to Sentry so we can find and fix it. The report contains the error message, the technical trace of where it happened, the page address, and the browser and device type. It does not contain your name, phone number, address, anything you typed into a form, or any order detail: those are removed before the report is sent. Sentry stores these reports in the European Union.
• Messaging providers, where an order confirmation is sent by WhatsApp or SMS.
• Professional advisers and authorities, where we are required by law to disclose, or where disclosure is necessary to establish or defend a legal claim.

Every processor we appoint is bound by contract to protect the data to the standard set out in this policy.

6.Where it is stored

6.1 Our primary database is hosted in India, in the Mumbai region. Personal data collected through the Platform is stored there.

6.2 Some supporting services, such as content delivery and website hosting, operate from servers outside India and may process technical data such as an IP address in the course of serving a page. The DPDP Act permits transfer outside India except to territories the Central Government has restricted, and we do not transfer personal data to any restricted territory.

6.3 Where a seller connects their own Shopify store, data in that store is governed by Shopify's terms and that seller's own privacy policy, not this one.

7.How long we keep it

Clause 12.4 of the Terms refers to this schedule. We delete personal data once the purpose it was collected for has been served, unless the law requires us to keep it longer.

• Details left on the home page: erased 180 days after the day you left them, whether or not we have contacted you.
• Applications that are rejected or withdrawn: 12 months from the decision, then erased.
• Applications that are approved: retained for the life of the account, then handled as account data below.
• Account and profile data: life of the account. On closure, erased within 90 days except where it forms part of a financial record.
• Orders, including customer name, address and phone number: at least 8 years from the end of the relevant financial year, as required under the Companies Act 2013 and GST law.
• Order confirmation records and transcripts: 24 months, then erased.
• Ledger and settlement records: at least 8 years. These are append-only and cannot be altered, only corrected by a further entry.
• Shopify access tokens: held while your store is connected. Ask us to disconnect it and we delete the token.
• Saathi chat transcripts: 90 days.
• System and access logs: 12 months, which is the minimum the DPDP Rules 2025 require for security monitoring.
• Risk and fair use data: 24 months from the last order, then erased.

8.How we protect it

The DPDP Rules 2025 require reasonable security safeguards. Ours are:

• Encryption in transit. The whole site runs over HTTPS.
• Encrypted credentials. Store access tokens are encrypted with AES-256-GCM before they are written to the database.
• Hashed passwords. Passwords are stored as one-way hashes and are not readable by us.
• Structural separation between parties. Access rules are enforced in the database itself, not only in the interface. Sellers have no read access to supplier records at all, and reach the catalogue through restricted views that do not contain supplier cost price or supplier identity. Suppliers reach orders through views that do not contain seller margin or seller identity. This is deliberate architecture, not a setting that can be toggled off by mistake.
• Least privilege. New tables are not exposed to the application by default. Access has to be granted explicitly, one table at a time.
• Access control and logging. Staff access is limited to those who need it for their work, and system logs are retained for 12 months to allow a breach to be detected and investigated.
• Backups. The database is backed up so that data can be restored after an incident.
• Payment isolation. Card, UPI and banking credentials never touch our servers.

No system is perfectly secure, and we do not claim otherwise. If we learn of a weakness we fix it and, where it has affected you, we tell you.

9.Your rights

Under the DPDP Act 2023 you have the following rights. All of them are free to use.

• Access. Ask what personal data of yours we hold, what we are doing with it, and who we have shared it with.
• Correction and completion. Ask us to correct anything wrong, complete anything missing, and update anything out of date.
• Erasure. Ask us to delete your personal data, except where we are required by law to keep it. Where we cannot delete something, we will tell you which record it is and why.
• Withdraw consent. As set out in Clause 4.
• Nominate. Name another person to exercise these rights on your behalf if you die or become unable to act for yourself.
• Grievance redressal. Complain to us directly, using Clause 14, and get an answer.

How we respond. We acknowledge every request within 48 hours and aim to resolve it within 30 days. The maximum period permitted under the DPDP Rules is 90 days, and we will tell you if a request will take longer than 30 days and why.

If you are not satisfied, you may complain to the Data Protection Board of India. Using our grievance process first is expected, but it does not take away your right to approach the Board, or a consumer forum under the Consumer Protection Act 2019.

10.If there is a breach

10.1 If personal data is lost, exposed or accessed without authorisation, we will inform every affected person without delay, through the contact details we hold for them, describing what happened, what data was involved, what we are doing about it, and what they should do.

10.2 We will report the breach to the Data Protection Board of India within 72 hours, with the detail the Board requires.

10.3 We will not conceal a breach or delay telling you in order to protect our reputation.

11.Children

11.1 The Platform is for business use and is restricted to persons aged 18 and over, as set out in Clause 2.2 of the Terms. We do not knowingly collect the personal data of anyone under 18.

11.2 We do not carry out behavioural advertising or tracking directed at children.

11.3 If we learn that we hold the data of a child without verifiable parental consent, we will erase it. If you believe this has happened, tell us using Clause 14 and we will act.

12.Cookies and Saathi

12.1 We use cookies and similar storage that are necessary to keep you signed in and to keep the site secure. These cannot be switched off without breaking the Platform.

12.2 Saathi, the assistant on this website, answers questions about how the Platform works. Do not type card numbers, passwords, OTPs or banking details into it. Transcripts are kept for 90 days as set out in Clause 7.

13.Changes to this policy

13.1 If we change this policy in a way that materially affects you, we will give notice on the Platform and, where the change requires fresh consent, we will ask for it rather than assume it.

13.2 The version number and date at the top of this page always reflect the current text. Earlier versions are available on request.

14.Grievance officer and contact

For any question about this policy, to exercise a right under Clause 9, or to make a complaint, contact:

• Name: [Grievance Officer Name]
• Designation: Grievance Officer and Data Protection contact, NextLife India
• Email: grievance@nextlifeindia.com
• General enquiries: hello@nextlifeindia.com
• Address: [Registered office address, India]

This officer is appointed under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, and is the person able to answer questions about the processing of your personal data for the purposes of the DPDP Act 2023.

Complaints are acknowledged within 48 hours and resolved within 30 days.

End of Privacy Policy (Draft v1.0)